Refund & Return Policy

At Shams Organic, customer satisfaction is our top priority. We aim to provide high-quality hair care products that meet your expectations. Please read our refund and return policy carefully before making a purchase.

Returns

We accept returns only under the following conditions:

➜ The product is damaged or defective upon delivery
➜ You received the wrong item
➜ The product is unused and in its original packaging

To be eligible for a return, you must contact us within 3–7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

➜ Opened or used hair care products
➜ Items without original packaging
➜ Products damaged due to misuse
➜ Sale or discounted items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

➜ Refunds will be processed to your original payment method
➜ It may take 5–10 business days to reflect in your account
➜ Shipping charges (if any) are non-refundable

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us.

Order Cancellations

➜ Orders can only be cancelled before they are shipped
➜ Once dispatched, cancellation is not possible

How to Request a Return or Refund

To request a return or refund, please contact us:

Shams Organic
📧 Email: shamsshop86@gmail.com
📞 Phone: 0333 2476970

Please include:

➜ Order number
➜ Clear images of the product (if damaged or incorrect)
➜ Reason for return

Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out anytime. We are here to help you.

We value your trust and aim to provide a smooth and reliable shopping experience with Shams Organic.